AVABEL ONLINE

2018-09-19

BUG

[9/19 6:30(GMT)Edit]About the malfunction and compensation regarding "Crecia's Free Pack Ticket"

We have completed to transfer compensation item for "Crecia's Free Pack Box" for September 19, 2018 on 05:20(GMT).
The compensation items are all delivered in to shop box, please check the shop box.

*Shop box have maximum of 20 pages, items after page 20 will not be appeared even using filter.
If pages on shop box exceeds 20 page, please organize to have the pages under 19, and receive the item.

Thank you for playing AVABEL ONLINE.

At the event "Challenge from Crecia," started after the maintenance on September 12, 2018 (Wed), there was a malfunction of "Crecia's Free Pack Ticket" is used and but it was failed and not being able to get the items from the pack.

With the above malfunction, we have conducted temporary maintenance and fixed the malfunction on September 13, 2018 (Thu).

For those users who have used "Crecia's Free Pack Ticket" but didn't get the winning items due to this malfunction, we will have compensation from the same series and drop rate box items with "Crecia's Free Pack," and amount according to the number of times the ticket was used.

We are planning to have the compensations to be transferred by September 19, 2018 (Wed) 07:59(GMT). Please note that compensated the box items will be delivered in the shop box, not in the bag.

We deeply apologize for the inconvenience caused from this malfunction and we appreciate for your understanding and patience.

AVABEL ONLINE Operation Team